Q: Will someone be there to help me if I need it?
A: Yes, each account is assigned a dedicated account manager who understands your unique company and account needs. Part of our ISO certification is to meet our follow-up time requirement of four business hours or less for phone and e-mail contact. Our response time averages less than an hour.
Q: What are my ordering options?
A: Search requests can be ordered by our website, phone or fax. We recommend ordering background checks through our secure online service since it is the easiest and most efficient method possible.
Q: How will my searches be returned?
A: What's your preference? We can return your results via our secure online service or email or fax. And if you need the results to go to multiple people, we can do that too.
Q: How long will completed reports be stored in your system?
A: Info Cubic retains background screening data for seven years. However, before data is routinely destroyed we contact any affected clients and assist with transferring data from our system to yours.
Q: What are my payment options?
A: There are several payment options. You can pay by credit card each time you order a search. There is a monthly auto-pay option where we automatically charge your credit card each month. Or we offer a monthly invoicing option, which you can pay by check or online by credit card.
Q: Is Info Cubic FCRA-Compliant?
A: Yes. Info Cubic fully complies with the Fair Credit Reporting Act, in addition to other applicable laws and regulations on the local, state, federal and international level. We also pride ourselves on keeping our clients educated when legislative or regulatory changes occur that may impact their screening programs. Please subscribe to our Compliance Corner today to stay abreast of these changes.